Tenants must continue to pay rent even when repair issues arise, unless legally advised otherwise. Withholding rent is a serious matter and we will contact the tenant to discuss the situation professionally.
However, RentGuarantor’s service operates on the basis that landlords manage their property in accordance with legal standards. If repairs have not been completed, this may affect your eligibility to claim.
We recommend that landlords:
- Address repair issues promptly
- Notify RentGuarantor with full details of the dispute
- Cooperate with our team during tenant engagement
Our role is to help minimise the financial risk of tenant default, but this is contingent on the landlord maintaining compliance with property standards and tenancy law.